FAQ

What is the difference between General Admission and VIP Seating?

• VIP Seating is at one of our main floor tables with food and drink service from the bistro. General Admission tickets can sit on the main floor or the balcony in the pews. Seating is first come, first serve.

Can kids come to all of your shows and do they have to sit on the balcony?

• Kids are allowed at all of our shows unless there is a specific warning for content. We encourage parents to decide to allow their kids to attend shows based on their knowledge of their children. If we do have a show with adult content, we will list that warning on our event and ticketing pages. We do ask that parents with young children be considerate of other patrons and keep kids from running/yelling or crying during a show. Kids are allowed to sit in any area of the hall.

When is your bistro open?

• Our bistro is open before, during, and after every show in the main hall. When we are not presenting a show in the hall, the bistro is open Friday-Saturday at 6:00 p.m. and Sunday at 5:00 p.m. (We will resume hours on Thursday after the conclusion of Downtown Summer Nights on August 24) Local artists and musicians are highlighted on our bistro.

Can I purchase tickets in person?

• Yes. Our ticket box office is open Wednesday-Friday from noon to 4:00 p.m. You can also purchase tickets to shows before during and after other events. We rarely reach a sell-out capacity, so you can purchase tickets at the door before an event you wish to attend. As a caution, VIP tickets sell very quickly and we encourage people to buy in advance. We accept cash, checks, and cards.

Why is there a fee for online ticket purchases?

• Our ticketing platform charges a credit card processing fee of 3.5% +.99. By paying that fee, The Seasons is allowed to keep a little more money from each ticket which helps us pay our staff and our performers!

Why can't I reach someone on Mondays/Tuesdays?

• As a performance venue and restaurant, we are often here on nights and weekends. Our days off are Monday and Tuesday. If you leave a message, your call will be returned on Wednesday afternoon.

How can I book a show at the Seasons?

• To book a show in the main hall don't hesitate to get in touch with Xander at marketing@theseasonsyakima.com. If you are interested in booking a show in The Bistro, please contact Bella at info@theseasonsyakima.com. For all building rental inquiries, you can find more information on the Rent the Venue page or contact Yvonne at events@theseaonsyakima.com.

What is the policy on bringing cameras and recording equipment to shows and live streaming?

• Professional cameras including DSLR, Mirrorless, or any camera with a detachable lens are strictly prohibited at The Seasons Performance Hall -- except for credentialed media. You may use your smartphone to take photos/videos but must remain in your seat. The use of a tripod or gimble with your smartphone is also prohibited. If staff or management witness this happening, the first time will result in a verbal warning to put said device away. The second occurrence will result in being asked to leave with no refund. We have signs posted around the building as a reminder.
• All recording equipment including video and audio is also not allowed. This rule will be strictly enforced by staff.
  
• Live Streaming of any kind by patrons is NOT ALLOWED as artists and their management are very strict with live streaming. If you are caught by staff or management live streaming you will be asked to leave and you will not be refunded your admission.

Lost, Misplaced, or Stolen Property.

• We do have a Lost and Found. However, The Seasons Performance Hall is not responsible for any personal property that may go missing.
• If a band or artist leaves merch or equipment behind, please contact us and we will make sure you get your stuff back. However, if we do not hear from you, we will hold said items for 60 days -- if not claimed by then items will be donated to charity.